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Post Affiliate Pro
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Vendor: Quality Unit
Product: Post Affiliate Pro
Post Affiliate Pro
Post Affiliate Pro is a fully functioned affiliate tracking script. It compares closely to idevaffiliate - some people say that idevaffiliate is a little easier to manage and has more “bling”, but Post Affiliate Pro is technically more adaptable (open source) and integrates with many ecommerce payment systems.
To submit your own rating for Post Affiliate Pro, click on the title of this entry and then use the comment form below. Thanks!
Solution Categories
- Affiliate Tracking Systems (47)
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Top 10 (#comments)
- Post Affiliate Pro (24)
- Rapid Action Profits (1)
- Share Results Tracking (1)
- Diablo Media (2)
- TWSC Affiliate Lite (2)
- WEBGAINS (1)
- 1shoppingcart (2)
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- Efficient PPC (0)
24 Customer Reviews of “Post Affiliate Pro”
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Post Affiliate Pro Review by Mark Szekely, November 28, 2008 | Rate this Review: Vote:
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Unfortunately, my own experience with this company who makes the Post Affiliate Pro software (QualityUnit.com) has been less than satisfactory.
The software was purchased on November 24, 2008. The company’s sales page indicated that a download link was to be provided immediately after purchase. However, I was never supplied with a download link.
Two e-mails were sent over the next two days, but neither received a response.
This morning, I posted an inquiry in Post Affiliate’s “Support Forum” asking somebody to look into this, and QualityUnit.com’s response was to ban my username!
QualityUnit.com does offer a “30 Day Money Back Guarantee” for Post Affiliate Pro. I’ve requested my refund, but am not holding my breath…
Post Affiliate Pro Review by EllllEON, January 14, 2009 | Rate this Review: Vote:
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QualityUnit.com does offer a 30 Day Money Back Guarantee for Post Affiliate Pro rival iDevAffiliate does not offer any suitable one. QualityUnit’s Post Affiliate Pro seems manageable and great to use; although it is silly they charge currently $199 for intergration. They do not offer any other packgae like ad managing shame really.
Post Affiliate Pro Review by Pissed at Post Affiliate Pro, January 23, 2009 | Rate this Review: Vote:
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I have never felt moved to write a review of a software company prior to now. But those guys at Quality Unit rank on the bottom as far as customer service. I purchased post affiliate pro 3 back in October. It is now January and still haven’t been able to get it to work. Their service is terrible. They respond days and weeks later with criptic talk that doesn’t address your question.
I have offered to pay them to get it to work. They responded with they are too busy. I have hired a third party coder who has built and managed several affiliate programs and he couldn’t get it to work right.
I will loose my money for the software but it is a small price to pay for wasting another frustrating night trying to get that dismal software to work. Don’t waste your time with this software or this company.
Post Affiliate Pro Review by Viktor Zeman, February 8, 2009 | Rate this Review: Vote:
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I’m co-owner of Quality Unit and I want to react on posts I see here. Also by this post I want to show to Internet users, that we care about support and also about quality of our products !
It is hard to protect against posts as I see here, but I want to assure everyone, that we care about our customers and is not true, that we don’t answer their tickets !
We sell monthly few hundreds of licenses and we answer every ticket within 24 hours (during business days). In our support team is working daily 6 support agents answering tickets of our customers ! e.g. upon request we do also installations on customer server for free !
You can see also in our forum, that posts are answered periodically and we try to resolve every problem of our customer.
Also EVERY customer, which requested refund within 30 days after order was refunded without any questions !
Every visitor of this review can try to post email to our support to see reaction time of our support. This is only way I can prove, that we do our job as we promised!
Thank you for understanding.
Post Affiliate Pro Review by Viktor Zeman, February 8, 2009 | Rate this Review: Vote:
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I want to add more detailed explanation to negative post of Mark Szekely and prove, that we did all what we could for him.
Email with download information is sent to each customer right after order is processed by our payment processor - it is automatic process.
Mark had bad luck, because email was not possible to deliver to him. I reviewed our help desk system and I see e.g. following error message from mail server:
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This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
mark@szekely.ca
retry time not reached for any host after a long failure period
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It is very hard to contact user, if his mail server is not receiving mails !
Also I reviewed all his tickets created in our help desk and all were answered on time - none of our answers he received, because all our mails were not delivered because of same problem with his mail server !
Also is not true, that we ban all our customers in forum ! We ban just posts, where are used bad words or spam.
He ordered Starter edition for $49 using Paypal. His order was placed on 24th Nov 2008 and refunded on 8th Dec 2008!
Second negative post I’m not able to explain, because there is no name in this post, so I can’t find in our system records about this customer … it is possible, that he had any similar problem with mail server and therefore reported bad experiences with us.
I hope this explains it.
I don’t want to look nice and force you to buy Post Affiliate Pro! I just want to show, that negative feedback here has 2 sides of true.
Everyone has to decide alone, which software will buy. From our side we will do maximum to keep our customers satisfied.
Post Affiliate Pro Review by Viktor Zeman, February 9, 2009 | Rate this Review: Vote:
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Hi,
because Peter Koning helped me to identify creator of first negative post with title “Post Affiliate Pro Review by Pissed at Post Affiliate Pro, January 23, 2009″, I would like to post also feedback to this post.
This customer ordered from us at the beginning PAP3 for price $99 as he mentioned on Sun Nov 23 20:44:33 2008
From time, when he become our customer he opened together 18 tickets in our help desk and every ticket is answered.
He is still our customer and e.g. on 6th February 2009 he ordered next services from us.
e.g. Latest ticket was opened by him last Friday 23:27:03 our time and answered today early morning (today is first Monday after Friday he opened ticket)
Those details I posted here to document our reaction time of our support (yes, during weekends we don’t do regular support, just during business days)
It is not true, that we respond to integration service order, that we are too busy ! Customer placed order of full integration service just on 6th February.
e.g. his latest problem is related to hosted Paypal buttons, which have bugs, more details is possible to read in our knowledgebase, where is also reply from Paypal support agent: http://support.qualityunit.com/knowledgebase/post-affiliate-pro/troubleshooting/paypal-hosted-buttons-integration.html
Post Affiliate Pro Review by X. Wu, February 16, 2009 | Rate this Review: Vote:
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Definitely going with PAP 4 for sure, I liked the product before viewing Peter’s review site.
However, there are two business challenges if Quality Unit still wants to grow PAP, from Good to Great!
Price is too low! Lacking of financial power to invest in support infrastructure and product enhancement will be major problems to grow.
Lack of easily identifiable integration partner. Why should PAP 4 do the integration for free? Find great partners and bring strength of both to the market place and serve it better.
There are still a lot of room PAP 4 could improve on, such as Export to QuickBooks, etc.
Post Affiliate Pro Review by Martin, February 17, 2009 | Rate this Review: Vote:
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I’ve installed PAP for a client in Madrid and so far have no problems at all. I think the GUI is allright and friendly to use, has integrated many languages, and has a great price - value relationship.
There is plenty of support in the forums and for me as a developer was documented enough. Good product.
Post Affiliate Pro Review by Viktor Zeman, March 27, 2009 | Rate this Review: Vote:
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Hello,
I would like to react on entry written by X. Wu.
- Export to QuickBook is possible in latest versions of PAP4 - we allow customized exports - you can define many payout methods and for each you can define custom export format
- Support crew - our support crew is permanently growing - e.g. from January 2009 we have 4 new fulltime support members (together 6 support agents are working daily on tickets of customers) and we plan to employ new and new support agents as number of customers will grow. We try to do our best in this area.
- “Lack of easily identifiable integration partner.” - can you explain this ? Integration of each supported application is easily accessible from merchant panel in each installation.
- In last months we added some unique features, which no other affiliate script has (e.g. rebrandable PDFs)
- Pricing - I think we have price, which is well accepted by community of marketers - We don’t want to increase price of our software too much, because we think is better to sell hundreds of copies each month and not just few expensive licenses per month - but if you have any experiences or knowledges, which could help increase sales, let us know.
We try to implement every suggestion reported by our customers, so I would like to welcome everyone to post his suggestions in our forum or task database or send it by email to our support.
Also if you will have interesting suggestions how to speedup growing of our product, please let us know - we are open to listen to opinions of other users.
Post Affiliate Pro Review by Mark Szekely, May 8, 2009 | Rate this Review: Vote:
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Thank you Post Affiliate Pro for explaining your perspective on the ordering troubles that I experienced back in December.
Since the date of my original post, I confirm that I did indeed receive a full refund (I used PayPal’s dispute resolution process once I was unsuccessful contacting PAP by e-mail, telephone, or support forum).
While I would encourage PAP to provide customers with a broader range of company contact options in the future (e.g., a telephone number perhaps?), this issue does seem to stem entirely from a communication issue (and NOT from bad faith).
-Mark
Post Affiliate Pro Review by Steve, July 18, 2009 | Rate this Review: Vote:
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Before we purchased post affiliate pro we looked at the comments made on this site and expressed our concerns the response was instant good in my book. We have since purchased the product with a few teathing problems however every email sent was responded to straight away. The staff were very helpfull to the extent they installed it on our sever for us.
Top marks from our point of things would highly recommend them and wish them all the best for the future. Steve
Post Affiliate Pro Review by Viktor Zeman, November 2, 2009 | Rate this Review: Vote:
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In last weeks Quality Unit introduced also phone support operating between 9:00 - 16:00 GMT+1
Post Affiliate Pro Review by Ted Anderson, December 30, 2009 | Rate this Review: Vote:
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Simply does not work and no one seems to care at this company. About 1/2 sales are being recorded. Server response time is inferior and does not track properly. Use another system.
Post Affiliate Pro Review by Viktor Zeman, January 16, 2010 | Rate this Review: Vote:
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Hi Ted,
I asked our support crew to contact you and review your problems.
Maybe you have any problem in integration with your website or something similar if sales are not tracked. During our business day will contact you one of our team members.
thx.
Viktor
Post Affiliate Pro Review by James Fair, April 5, 2010 | Rate this Review: Vote:
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I do not have a website and do not use the program for my own purpose, but this site that I am a affiliate for does, and I think the program is ok. Except for a few problems. On some days when I make a sale or when I get traffic to the website, none of my sales or clicks are recorded, therefore, I do not get paid for the sales I made, that is my only problem with this program
Post Affiliate Pro Review by Peter, April 6, 2010 | Rate this Review: Vote:
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@James Fair (post above) - I left this post on the blog here because it’s a relevant point:
- relevant as far as a subject for affiliates to consider when researching a tracking system
BUT
It’s totally inappropriate to claim that Post Affiliate Pro is dropping clicks or sales in the affiliate program you are promoting.
I personally promote over 15 merchants and many of them use Post Affiliate Pro. I’ve never had any concerns about dropped clicks or sales due to the software.
You should check:
- when you do a test click or buy are you doing it from a fresh computer with no cookies on it from the merchant and no previous affiliate link clicks from it?
- is the computer you’re testing from completely free of any spyware or malware, which could be stealing commissions?
- is the merchant running the latest version of the affiliate tracking system?
- have you approached the merchant or affiliate manager with your results and what was the response?
I am quite confident that whatever issues you’re having are NOT with the tracking system, or else they would have ALL their affiliates complaining and not promoting that merchant, which in the end will be the demise of their affiliate program. Most likely they are not installing/integrating the system correctly or they are skimming sales from you some other way.
But don’t assume it’s the tracking system, especially one that is tracking better (e.g. using flash cookies as backup) than most systems avaiable today.
Where’s the proof? Contact me with the merchant and I’ll test it for you for free, to prove that they are tracking ok OR that it’s not tracking and then we can take that to the Post Affiliate Pro guys to check out direct with their customer. I bet you a beer that the cause of the problem, if any, is not the tracking system.
Cheers.
Post Affiliate Pro Review by Viktor Zeman, April 6, 2010 | Rate this Review: Vote:
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For James Fair:
In case any merchant will have any problems with tracking, Quality Unit support team is ready to debug the problem and resolve all tracking issues.
From my experiences in 99% of cases the problem is in wrong integration or wrong setup of campaigns.
In each case on your place I would start with contacting of merchant, which operates PAP. Please suggest him, that in case he has problems to resolve tracking problems (if there are any), he can contact Quality Unit …. we will help him without any extra charges - support is free
Post Affiliate Pro Review by Dave, June 10, 2010 | Rate this Review: Vote:
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Can anyone offer feedback on the hosted solution they offer? I’m reluctant to try to set this up on a web host’s server.
Post Affiliate Pro Review by Peter, June 10, 2010 | Rate this Review: Vote:
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Hi Dave - Thanks for posting on my site. I used it for a while for my Canadian mortgage lead partner program with no issues, and then we moved to our own installation
as we wanted to make some customizations.
It’s pretty low risk to try out the hosted version anyway so I recommend going that route as a first step.
regards,
Peter
http://www.Affiliate-Software-Review.com
Post Affiliate Pro Review by Dave, June 11, 2010 | Rate this Review: Vote:
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Peter, thanks for the input; I plan to give them a try. Clicked through to them via your link above.
Post Affiliate Pro Review by kevin, June 11, 2010 | Rate this Review: Vote:
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have not being able to get this software to work. need training videos in western English. tech staff does not answer questions clearly. did not get free installation as I had to pay a programmer to install ion cube. I understand the software has the capability to work and has the features I want yet the language barrier and the lack of understanding of my needs may be to large a hurdle to overcome. product needs to be more intuitive especially for potential affiliates. very frustrated
Post Affiliate Pro Review by kay, June 17, 2010 | Rate this Review: Vote:
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Integration issues not addressed and not user friendly.
Post Affiliate Pro Review by Michael Watson, July 11, 2010 | Rate this Review: Vote:
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Hello Peter
My wife ordered your review kit about a week ago and we have been tossing the PAP system around now for several months. Our biggest concerns really stem from the many post listed on this site. We have a programmer that built our site on a Magento platform and we have talked to them about installing the system into our site but we are afraid that it’s not user friendly and if they run into installation and configuration problems there will be little to now support from PAP to remedy any problems?
I just tried to call the (415) support line no answer nor did a recording answer to inform of support office hrs?
Also looking at the notes regarding the Magento install download app
Magento integration method was developed by 3rd party company (Priacta, Inc.) and users of Magento can download it from this url for free: http://www.priacta.com/code/magento-affiliate/magento-post-affiliate-pro.php
The most recent update supports coupon code discounts, per-product commissions, and lifetime referrals.
We don’t offer next support to this module and you should contact Priacta, Inc. directly if you need help with integration of Magento.
I am sorry but we are not sure we understand what this is saying. Meaning if we integrate PAP with our Magento site does this mean that we will have to go through Priacta in order to get any technical support?
We want to make sure that we understand everything as clearly as possible nor do we want to be persuaded by comments made on this board but as you can see it does raise some concerns.
Thank you in advance Michael
Post Affiliate Pro Review by Viktor Zeman, July 11, 2010 | Rate this Review: Vote:
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Hi Michael,
Support of Post Affiliate Pro you will get always from Quality Unit support team for free. We answer the phones and live chats only during business days. On 11th July was Sunday, when is our support team offline.
Magento plugin was developed by one of our partners and in case you will need to change anything in Magento connector, you will need to ask directly Priacta - but in case you don’t need anything special in your Magento shop, integration with Magento should work without any problems just by installing it into your Magento shop and configuring simple settings of this Magento plugin.
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